Tag: Online Marketing Research

  • Voice of Customers Challenge to Product Managers

    For years I have been puzzled by the fierce resistance of product managers to integrate customers feedback into the products’ design and marketing process. Surely, many use elaborate survey and market focus group studies to validate and refine an original concept, but the use of the feedback to form an original concept is widely sneered…

  • Wrong Metrics and Damaging Results

    “You cannot manage what you cannot measure.” Those are well known and accepted words of wisdom that have been taught to thousands of MBA students for decades. There is a lesser popular truth though—that measuring wrong things can really hurt your business. Definition, selection and design of appropriate, balanced and concise metrics, as well as…