Tag Archives: Feedback

Whole Foods Acquisition is a Wakeup Call to Independent Grocers

Much has been written about Amazon acquisition of Whole Food Markets. Every day brings an avalanche of opinions: from the industry pundits’ speculations on a scope of inevitable disruption of the grocery industry to flash analysis of the Whole Foods … Continue reading

Posted in Customer Experience CX | Tagged , , , | Leave a comment

Do We Really Need “Unbiased” Customer Reviews?

Since the advent of digital commerce customer reviews became an integral and important part of marketing. As adoption of online retailing grew, the role of customer reviews, published on e-commerce (retail) sites and third party reputation sites, became irreplaceable. Consumers, … Continue reading

Posted in Customer Reviews Analytics | Tagged , , , , | Leave a comment

Airbandb vs Hotels – Which Provides Better Guest Experience

customer experience delivered by airbandb.com is more like Forrest Gump’s “box of chocolates – you never know what you gonna get”. Continue reading

Posted in Customer Experience CX, Customer Reviews Analytics, Social Media Research | Tagged , , | 2 Comments

Poll Timing Dilemma

an unintended consequence of the premature poll is the very low customer engagement rate that motivated the company to initiate the premature poll in the first place. Continue reading

Posted in Customer Experience CX | Tagged , , | 1 Comment

You have to be good at something

A few weeks ago my partner suggested that we should start using a CRM system to help us synchronize our efforts. Since I had nearly two decades of experience implementing various CRM systems for large and small businesses, he wanted … Continue reading

Posted in Customer Experience CX | Tagged , | Leave a comment