Tag Archives: customer satisfaction

Customer Satisfaction and Market Intelligence

Absolute measurements of Customer Satisfaction are meaningless, but benchmarking them provides Market Intelligence Continue reading

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Customer Satisfaction with Windows smart phones rise by 18%

Windows phones satisfaction has seen the most dramatic increase since the previous quarter – 18%. Online Marketing Research shows 5 out of 10 phones with highest CSI scores are Windows models. Continue reading

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How to Convince a Retailer to Sell Your Product with Lower Promo Allowance

This is about how to use Market Intelligence for reducing perception of risk in the mind of a retail buyer. This knowledge will help you to make your negotiation processes shorter and your promotional subsidies lower. Continue reading

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NPS® Opinion Mining Market Intelligence from unstructured Voice of Customer

Obtain Customer intelligence without use of traditional survey methods and process high volumes of unstructured consumer generated stories. Continue reading

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Smartphone Recommendation Engine

Specifications and features are important, but it is not always clear how they translate into customer satisfaction with the phone after the purchase. Continue reading

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