Category Archives: Uncategorized

Ranting about SFSV: Social CRM – Putting Customers First

The first law of Social is Authenticity and when a company starts to invest into quality of Customer Experience, with or without technology to support it, and then I’ll start buying into Social CRM. Please stop putting Customer first and concentrate instead on Customer Experience. Continue reading

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Samsung LN52A630 wins 2010 Piplzchoice Award in 52 inch Televisions category

Samsung LN52A630 1080p 120 Hz LCD HDTV
2010 Piplzchoice Award winner
9% above average Customer Satisfaction in its Category
The winners are chosen by their customers Continue reading

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Our New Home Page Has Been Deployed

Today we released a version of the home page that includes some of the suggested design improvements. Hopefully we have heard you right and made it better. Please let us know. Continue reading

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E Pluribus Unum, Maybe it is on your money for a reason

While it is often our own current economic woes that are making us choose more carefully where we spend our dollars, it is also the “green” thing to do. There is allot of waste in the process of returns, and many products, particularly electronics, are not disposed of in an environmentally friendly manner. In the end the manufacturers and retailers include that cost of returns into the purchase price of their products. If we were able to choose more wisely, resulting in fewer returns, perhaps prices would reflect that. Continue reading

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PRMIR status update

We continue to test and debug the PRMIR (Product Reputation Market Intelligence Reporter), to get it ready for private beta. Original scenarios were focused on use of the Product Reputation data by product marketing managers of Consumer Electronics manufacturers to … Continue reading

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