Category Archives: Customer Support

Customer Satisfaction and Revenue Growth

Consistent rate of customer satisfaction should bring your company high rates of retention. Their advocacy would reduce your expenses acquiring new customers. Continue reading

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Rationality of Management Decisions

We often rely on the “knowledge” of the past, while the rate of change around us seems to escalate relentlessly, and traditional approaches to gathering, analyzing and judging the relevance of information we consume to make decisions today seem to be less than adequate. Continue reading

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Filtering Digital Media Receivers – which one is for me?

This makes my selection much easier as I can see that Roku XD delighted their customers with most of the attributes important to them. More than any other receiver we considered. However I also have information to make this decision personal, not just following the math – I do not buy from a company that disappoints their customers with Customer Support that makes…..

Drum rolls please!

The winner of 2010 Piplzchoice Award in the Digital Receiver Category is Apple TV 2010. Continue reading

Posted in Customer Support, Market Intelligence, Opinion Miner, Product Marketing | Tagged , , | 14 Comments

Samsung Galaxy Tab is not ready to play iPad killer

A new study of 1,142 customer reviews available online, revealed that both tablets Customer Satisfaction exceeds customer expectations by 17% and 15% respectively, which is well within margin of error. Both products fall short of customer expectations when it comes to Price/Value, however Galaxy Tab customers seem to think it offers better value and prefer its smaller size. Continue reading

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Interactive timeline of CRM software industry

We may be able to glean insights by looking at the historical trends of the market. Software Advice, an online resource for software buyers, has developed an interactive timeline displaying the history of the CRM software industry. The timeline highlights major innovations, acquisitions and game-changers that have brought the industry to its present state. Continue reading

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