Blackberry Playbook QNX OS exceeds customers’ expectations by a wide margin

Last week we focused at customers’ perception of Operating System for tablets they purchased. These metrics are extracted from 1,352 customer generated content pieces published on-line  on or before June 15th, 2011 using Opinion Miner software.

 

The difference between customer expectations and their experience is measured from 0 to 2, where 1 represent a point of experience matches expectations and can be interpreted as 1=100% satisfaction.

 


The importance indicates a percentage of opinions about this Attribute weighted against the sum of all opinions expressed about the analized set of products. Considering the ratio of customer reviews published on-line against the number of units sold, any Attribute that carries importance over 1% may be experienced by tens of thousands of customers.

— CustomerSpeak! —

 

 


Android customers are also quite happy with their purchasing decisions depending on the version supplied with their tablet, while iOS do not have anything specific to say on the subject.

This entry was posted in Market Intelligence, Opinion Miner and tagged , , , . Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *