Monthly Archives: November 2015

End of Product

you are no longer set to design a “product”, but to design a “service” to deliver a simple and consistent experience for your customers, who are trying to obtain the outcome they actually desire. Continue reading

Posted in Customer Experience CX, Product Management, Product Marketing | Tagged , , | 3 Comments

Airbandb vs Hotels – Which Provides Better Guest Experience

customer experience delivered by airbandb.com is more like Forrest Gump’s “box of chocolates – you never know what you gonna get”. Continue reading

Posted in Customer Experience CX, Customer Reviews Analytics, Social Media Research | Tagged , , | 2 Comments