Monthly Archives: March 2015

The Strategic Value of Customer Feedback

Ultimately, the quality of business outcome trumps what types of customer feedback or methodologies were used to produce it. Continue reading

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Where are Customer Experience Success Stories?

90% of executives say that customer experience is central to their strategies, and 80% want to use it as a form of differentiation. The problem is that 86% of these executives do not expect to see a significant uplift in business resulting from it. Continue reading

Posted in Customer Experience CX | Tagged | 11 Comments

Customer Experience – From Data to Action

the effectiveness of your efforts depends much more on the data sets you choose to analyze in concert, than on the tools you choose for analysis and visualization Continue reading

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