Monthly Archives: January 2013
Size does not always matter
It is interesting that most conversations about Social Media Monitoring start with a size, breadth and velocity of data and rarely address desired outcomes for this investment. Regardless of what, or even if, you are paying for use of Social … Continue reading
Customer Engagement and Experience Influence Consumer Selections
Brand cannot flourish without advocacy of its customers and the advocacy is not likely without engagement. Samsung and HTC know that best. Continue reading
Posted in Customer Experience CX
Tagged Customer Experience, Customer reviews, Feedback, Market Research, Online Marketing Research, Social Media, Voice of Customer, Word of Mouth
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