Monthly Archives: May 2010

Logitech Z-3 Wood Grained 2.1 Speakers wins 2010 Piplzchoice Award

This week we analyzed Customer Reviews for Computer Speakers. As of this date we monitor 136 products in this category and analyzed 10,265 reviews written by their customers. However some of these products have not accumulated enough reviews to produce statistically representative and accurate metrics, so we filtered them out of the competition. The second round disqualified any product that failed to meet Customer Expectations with its Functionality, Reliability or Support. Continue reading

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Branding Tips That Build Product Reputation

If your product fails to provide what customers take for granted, your sales will drop and your product reputation will quickly suffer. Imagine that next blog posting that mentions your product’s features or support services in a negative way! You need to know what customers are saying about your product and your reputation. Continue reading

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Another Milestone

Last weekend we have passed another milestone – we are now monitoring product reputation of over 20,000 products and analyzed over 2,000,000 customer reviews. The next few weeks will bring new functional releases as well as changes to the structure … Continue reading

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Panasonic Lumix DMC-ZS1 2010 Piplzchoice Award winner

Point and Shoot 10 MP Cameras category is dominated by Panasonic, Cannon and Fujifilm products. Panasonic Lumix DMC-ZS1
2010 Piplzchoice Award winner 7% above average Customer Satisfaction in its Category. The winners are chosen by their customers. Continue reading

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Ranting about SFSV: Social CRM – Putting Customers First

The first law of Social is Authenticity and when a company starts to invest into quality of Customer Experience, with or without technology to support it, and then I’ll start buying into Social CRM. Please stop putting Customer first and concentrate instead on Customer Experience. Continue reading

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