Monthly Archives: April 2010

Musing on Social Media and Customer Relationship

potential reason of the disconnect is a nature of “soft” raw data, extracted from chats and and forums, does not easily translates into the structured information required by enterprise processes and systems. Continue reading

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We have released AAI 2.0 today

The registration is no longer required to research customer satisfaction scores for the products or categories of the products you may be interested in. Continue reading

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Cisco-Linksys EZXS16W EtherFast 10/100 16-Port Workgroup Switch

Cisco-Linksys EZXS16W EtherFast Switch is 58% above average Customer Satisfaction in its Category. It is 2010 Piplzchoice Award winner. The winners are chosen by their customers. Continue reading

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Re Knowledge Transfer problem between expert and decision maker

I have been guilty on both side of the table: as an expert I always discounted value of my knowledge assuming that what I have learned is obvious to everyone around me, and as a decision maker I never had enough time and attention span to really understand intricacies that did not seem to address business problems I had to wrestle with. Continue reading

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Sony MDR-XB500

Customers “voted” Sony MDR-XB500 for 2010 Piplzchoice Award for Customer Satisfaction in the Headphones product category. We aggregate and analyze customer reviews to produce these results. Continue reading

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